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Returns and Exchanges will NOT be accepted for any purchase(s) made with the exception of the countries that fall within the European Union (EU). The nature of the products sold relate to aesthetic aspects of the item rather than functionality of which are clearly outlined in the grading policy as part of our standard Terms and conditions.
Damages and Lost Shipments. Any shipment that is damaged or lost during shipment will be managed on a case by case basis.
If damages have occurred during the shipping process you are required to provide a picture of the damaged packaging and the product as well as fill out a claim affidavit via email in order to receive one of the following: 1. Replacement if there is stock available 2. A full refund of the total purchase amount including shipping.
If a package is considered lost or has not arrived at the destination based on the estimated timeline. Please contact us to coordinate discussions with the carrier to help locate the package. We will wait approximately 2 - 4 weeks after it's maximum estimated date of arrival. If the package is not found and has been declared by the carrier as lost then we request that you fill out a claim affidavit via email and you will receive one of the following solutions: 1. Replacement if there is stock available 2. A full refund of the total purchase amount including shipping.
European Union Customers (EU)
For customers that are part of the European Union Group of countries we will abide by the consumer protection laws that state you may return any purchase within 14 days without any justification. Exchanges are not permitted. The 14 days start from the time of purchase and the Buyer is responsible for the postage fees to send the item back to the designated address packaged safely so the product is not damaged during transport. In addition a $35 USD restocking fee will be charged to cover the payment chargeback penalties as well as any additional charges due to the loss in value if a product is not returned in it's original condition.